Privacy Policy
Effective Date: April 7, 2026 · Taking Charge Inc.
Check On Me™ is operated by Taking Charge Incorporated, an Ohio corporation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App.
1. Information We Collect
1. Information We Collect
A. Personal Information
When you create an account or subscribe, we collect:
Full name
Cell phone number
Password (encrypted)
Subscription status
Billing information (processed via Stripe; we do not store full credit card numbers)
B. Emergency Contact Information
Users must provide at least one (1) emergency contact and may provide up to three (3). For each contact, we collect their name and cell phone number. By providing emergency contact information, you represent and warrant that you have obtained permission from each contact, informed them they may receive automated SMS notifications, and are authorized to provide their contact information.
C. App Usage Data
We collect:
Daily check-in confirmations
Missed check-in records
SMS notification timestamps
Log data
Device type and operating system
D. SMS Communications
If you miss a daily check-in, you will receive a follow-up message. If no response is received, your emergency contact(s) may receive: "[Name] has not responded to their daily Check On Me™ wellness check. Please reach out. This is an automated notification service and not an emergency response provider." SMS messages are delivered through Project Broadcast. By subscribing, you and your emergency contact(s) expressly consent to receive automated SMS messages. Message and data rates may apply.
2. How We Collect Information
2. How We Collect Information
We collect information when you:
Register for an account
Subscribe to the App
Enter emergency contact information
Interact with the App's daily check-in system
Trigger SMS notifications through missed check-ins
3. How We Use Your Information
3. How We Use Your Information
We use your information to:
Operate and maintain the App
Deliver daily check-in notifications
Send SMS escalation messages
Process subscription payments
Provide support
Maintain security
Comply with legal obligations
4. Third-Party Service Providers
4. Third-Party Service Providers
We use the following providers, who process data on our behalf under contractual safeguards:
Firebase (Google) – secure cloud hosting and encrypted storage
Stripe – payment processing
Project Broadcast – SMS delivery
5. Data Storage and Security
5. Data Storage and Security
All data is encrypted in transit (SSL/TLS) and encrypted at rest. Administrative access is limited to Taking Charge Inc., its authorized representatives, and authorized technical contractors and developers. No transmission method is 100% secure.
6. Data Retention
6. Data Retention
We retain data while your account remains active, as required by law, and for dispute resolution and enforcement. Users cannot delete accounts within the App. Requests for access, correction, or deletion must be submitted to [email protected] with the phone number used to set up your account. Cancellation stops future billing but does not automatically delete stored data.
7. Age Restrictions
7. Age Restrictions
The App is intended only for individuals 18 years or older located in the United States and Canada. We do not knowingly collect data from minors.
8. SMS Consent & Emergency Contact Representation
8. SMS Consent & Emergency Contact Representation
By subscribing, you consent to receive automated SMS messages, represent that you have obtained consent from emergency contacts, and acknowledge that emergency contacts may receive safety-related SMS without separate enrollment. Questions regarding SMS communications must be directed to [email protected].
1. Information We Collect
9. Information We Collect
U.S. Residents
California residents may request access to personal information, correction, or deletion (subject to legal retention requirements). Submit requests to [email protected].
Canada
Users in Canada provide express consent to receive safety-related communications. Nothing in this Policy limits rights available under applicable provincial privacy laws.
10. International Use
10. International Use
The App is operated from the United States. Data is processed in the United States.
11. Changes to This Policy
11. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of the App constitutes acceptance of changes.
12. SMS Communications & Mobile Information
12. SMS Communications & Mobile Information
Consent to Receive Messages
Users provide consent to receive SMS messages by subscribing to Check On Me™ and providing their phone number during account registration. These messages may include daily wellness check-ins, check-in follow-ups, safety escalation alerts to emergency contacts, and account-related notifications.
Message Frequency & Rates
Message frequency varies depending on user activity, including missed check-ins and system-triggered alerts. Message and data rates may apply based on your mobile carrier plan.
Opt-Out & Help
You may opt out of receiving messages by replying STOP or UNSUBSCRIBE to any message.
Note: Opting out does not cancel your subscription. To request support for help or to cancel your subscription, email [email protected] with the phone number used to set up your account at least 72 hours before your subscription renewal. This applies to both monthly and annual subscriptions.
No Sharing of Mobile Information
Mobile information, including text messaging opt-in data and consent, will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
13. Contact Information
13. Contact Information
Taking Charge Inc. · 6948 Rushleigh Road, Englewood, OH 45322 · [email protected]
Check On Me™, a simple personal safety and wellness app designed for people who live alone. Stay independent. Stay connected.
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