Terms & Conditions
Effective Date: April 7, 2026 · Taking Charge Inc.
Check On Me™ is operated by Taking Charge Incorporated, an Ohio corporation. By using this App, you agree to these Terms.
Agreement to Terms
By downloading, accessing, or subscribing to Check On Me™, you agree to receive SMS communications related to your account, including daily check-in reminders, missed check-in notifications, and emergency alerts. You also represent that you have obtained prior express consent from each emergency contact to receive SMS notifications on your behalf. Message and data rates may apply.
Check On Me™ is NOT a substitute for emergency services. In the event of an emergency, always contact 911 or your local emergency services phone number.
1. Nature of the Service
Check On Me™ is a daily wellness check-in notification service. It is NOT:
An emergency response service
A 911 service
A medical provider
A healthcare service
A law enforcement dispatch system
We do not contact emergency services. The App should not be relied upon in situations requiring immediate emergency assistance. In the event of an emergency, call 911 (United States or Canada) directly.
2. No Guarantee of Performance
We do not guarantee SMS delivery, push notification delivery, continuous uptime, internet connectivity, cellular connectivity, or third-party platform reliability. Notification failures may occur due to:
Internet or Firebase outages
Project Broadcast outages
Carrier issues
Apple/Google system failures
Device or emergency contact device shutdown
3. User Responsibilities
You agree to:
Provide accurate information
Maintain updated emergency contacts
Obtain permission from emergency contacts to receive SMS notifications
Maintain device connectivity
Enable notifications
Failure to meet these responsibilities may result in notification failure.
4. Subscription & Billing
Payments are processed via Stripe.
Monthly Plan
Includes a 7-day free trial
Billed on Day 7
Automatically renews monthly
No refunds after billing
Must cancel at least 72 hours before the billing date, or cancel within the app by managing subscriptions on your phone
Email to cancel: [email protected] with the phone number used for the app
Annual Plan
Billed upfront
No trial period
No refunds
Must cancel at least 72 hours before renewal
Email to cancel: [email protected] with the phone number used for the app
5. SMS Messaging Terms
By using Check On Me™, you agree to receive SMS messages related to your account and safety notifications.
Message Types
Messages may include daily wellness check prompts (e.g., "Cecelia, are you okay?"), missed check-in alerts, and emergency contact notifications.
Message Frequency & Rates
Message frequency varies depending on user activity, including missed check-ins and system-triggered alerts. Standard message and data rates may apply based on your mobile carrier.
Opt-Out Instructions
You may opt out by replying STOP or UNSUBSCRIBE to any message. Note: Opting out does not cancel your subscription. To cancel, email [email protected].
Message Types
Messages may include daily wellness check prompts (e.g., "Cecelia, are you okay?"), missed check-in alerts, and emergency contact notifications.
Message Frequency & Rates
Message frequency varies depending on user activity, including missed check-ins and system-triggered alerts. Standard message and data rates may apply based on your mobile carrier.
Opt-Out & Help
You may opt-out of receiving messages by replying STOP or UNSUBSCRIBE to any message. Note: Opting out does not cancel your subscription. To request support for help or to cancel your subscription, email [email protected] with the phone number used for the app.
6. No Refund Policy
All subscription payments are final. No refunds are provided after billing. You can cancel no later than 72 hours before your billing date by emailing [email protected].
7. Limitation of Liability
To the maximum extent permitted by law, Taking Charge Inc., its owners, developers, affiliates, employees, and contractors shall NOT be liable for:
Injury or death
Emotional distress
Missed notifications
Failure to escalate
Service outages
Indirect or consequential damages
Total liability shall not exceed the amount paid by you in the previous 12 months.
8. Indemnification
Failure to obtain consent from emergency contact(s)
10. Governing Law
These Terms are governed by the laws of the State of Ohio, United States. For Canadian users, applicable provincial consumer protection laws shall apply where required.
11. Apple App Store Provision
If downloaded via the Apple App Store:
Apple is not responsible for the App
Apple has no maintenance obligation
Apple is not liable for claims
Apple is a third-party beneficiary of these Terms
12. Force Majeure
We are not liable for failure or delay due to causes beyond our control, including:
Natural disasters
Internet or carrier outages
Government actions
War or cyberattacks
Pandemics
13. Termination
We may suspend or terminate accounts for violations of these Terms.
14. Changes to Terms
We may update these Terms at any time. Continued use of the App constitutes acceptance of the revised Terms.
Check On Me™, a simple personal safety and wellness app designed for people who live alone. Stay independent. Stay connected.
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